We reserve the right to refuse the customer's return request in the following circumstances:
- Return and exchange reflecting to us exceed the return period (contact within five days of receipt of the goods)
- Goods that are used or caused by personal damage
- The product is not provided by us
- The goods themselves do not have quality problems
- The picture has a color difference with product.
- If the product has a short expiry period, the product brief will clearly stated. If customer agreed to purchase the , in this case, the product expiration date cannot be used as a return request.
*Customer should consider the shipping risk before purchasing. If there is any damage or loss during the transportation, customer will be responsible for the loss.
*If you cancel your order for personal reasons after payment, you will be charged a refund of 5% of the full bill and a shipping fee for the returned goods.
The return procedure is as follows:
- Keep all packaging materials, including original packaging and related gifts.
- Contact us within five days of receiving the goods and submit a return request.
- After confirming that the goods status meets the requirements of the return policy, we will notify you of the return application as soon as possible.
- Arrange for replacement within seven working days after the goods are reclaimed#.
#If we fail to receive the goods within seven days, we will reserve the right to cancel the return of the goods.
